Delivery
How long will my Fancy Dress Costume take to get to me?Please check the delivery information on the pages describing each item. Unless
another cut-off time is shown below, items ordered before 2 pm should reach you as follows. Please note that only the delivery times offered on the product page for the item you are buying are applicable to your order. Delivery services not specified on the pages describing the products you are buying are not available for those items.
- UK Premium Delivery (£4.50): Allow 3 to 5 working days.
- International Premium Delivery (£14.95): Allow 5 - 10 working days.
- Premium Delivery is available on most costumes and accessories.
- UK Special Order (£4.50): Allow up to 21 days.
- International Special Order (£14.95): Allow up to 28 days.
- Rackham, Raven and Merlin items are dispatched directly from the factories when ordered and typically take up to 10 days to the UK. This is not guaranteed so please allow up to 21 days.
- Most Leg Avenue items are also available only by Special Order and will be shipped specially from Los Angeles in America.
- We give full protection completely compliant with the UK Consumer Protection (Distance Selling) Regulations -the Electronic Commerce Directive 2000, the Distance Selling Directive 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005
If goods are damaged on arrival or later than a guaranteed (not estimated) delivery date we will give a full refund on receipt of the goods which should be sent to our warehouse by recorded delivery. In the case of damaged goods we will need a signed declaration from the customer that the goods were damaged at the time of delivery.
We supply many rare and unusual garments and accessories. For items which are not in stock and ordered specially the item ticket price shown comprises a proportion for the goods themselves typically 50% and a service fee for sourcing, for ordering the goods in specially, for packing and distributing and supporting the order process. This latter fee is typically 50% of the items price on the web site.
During your 7 day cooling off period you have the right to cancel and receive the goods component of the price back in full if you return the item to us in re-sellable condition with all seals and labels intact. You must return the goods to our warehouse at your own cost.
The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received. The service component starts immediately you order and the amount of the refundable service charge for sourcing, ordering, packing, distributing and supporting the sale will vary depending on how much has been done for you by the time you cancel.
· Orders cancelled overnight before 8am between will be refunded subject to a 10% admin fee.
· Orders cancelled after special orders are placed will be refunded subject to a 35% admin fee.
· Orders cancelled after delivery will be refunded subject to a 50% admin fee. You must return the goods to our warehouse in re-sellable condition with all seals and labels intact at your own cost.
Once you have cancelled the order all money due will be returned within 30 days of the date of cancellation or receipt of the goods in accordance with the Distance Selling Directive 2000.
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